Someone named Jovi replied to me and sent me a link that didn't work on my computer (the URL contains 'windows' in it, so I suspect it only works for Windows users, but I don't have a Windows computer so couldn't try). So I wrote to their customer service asking for a cancellation. Tried their service back in Jun 27, 2020, on my laptop (a MacBook), but within hours decided to cancel because of some technical issues (I keep getting login errors for some reason).
If this was 1996 and I actually needed a fax machine, I’d probably even be willing to pay for their subscription. Clean, intuitive interface, worked quickly and without hassle. I’m ultimately ok with it because actually *using* iFax was great. I have enough extra credits to send another fax or two in a pinch, and I’ll probably use them someday. I don’t feel great about that, but I’m not super irked either. Then, in iFax, the $2.99 option (which is present here on the store, and is what I would recommend if you’re in my position) is not available, so I ended up spending $9.99 to send a fax. It is inobvious exactly what “1 credit” pays for (quick answer: rather less than one page), so I underbought. However.I ended up spending a bit more than I expected. That was this, and to that end, it did exactly what I wanted. So, I picked this one because I needed to send a fax and didn’t want to end up hooked on a subscription, so I sought out a decently reviewed app that let me just buy credits and call it a day.
I believe this is not a good message for the company to send to customers. Basically that would mean to me they ignored my requests because they did not want to lose commission. The sales person actually said they only get paid a commission for what they do. I have given them every chance to make this right.
#IFAX REVIEWS UPDATE#
I will wait for response and update this depending what happens. I have now requested they have the sales person provide all my communications to the manager, and am waiting for the response. They finally assigned a different number through the technical team, but never was the over $100 charge removed. They then only focused on the technical aspect without addressing the subscription issues. They ignored the parts of my communication about this. During this trial period, I sent many communications to the customer support person, explaining this several times during the entire process. Unfortunately they have charged my card 2 times even though I have canceled an erroneous click during the trial period. Assigning wrong fax number and a fax that was supposed to be sent to me went somewhere else.
#IFAX REVIEWS FULL#
The trial period was full of “technical problems” from the beginning.
0 kommentar(er)
